Privacy Policy

BPO Hive ("we," "our," or "us") operates bpohive.com and provides B2B lead generation, appointment setting, cold calling, cold email outreach, LinkedIn lead generation, sales development, email deliverability, lead research, and CRM management services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, submit a form, or engage with our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website and services.

We collect different types of information depending on how you interact with us:

2.1 Information You Provide Directly

• Contact information — name, email address, phone number, and company name submitted through our booking forms or consultation requests
• Business details — job title, industry, company size, and service requirements shared during consultations or onboarding
• Employment applications — resumes, cover letters, and related information submitted through our careers page
• Communication records — emails, messages, call recordings, and notes from interactions with our team

2.2 Information Collected Automatically

• Device and browser data — IP address, browser type, operating system, screen resolution, and device identifiers
• Usage data — pages visited, time spent on each page, click patterns, referring URLs, and navigation paths
• Location data — approximate geographic location derived from your IP address

2.3 Information from Third-Party Sources

• Publicly available business data — professional profiles, company websites, and business directories used for B2B lead research on behalf of our clients
• Partner and platform data — information received through CRM integrations, LinkedIn, and other platforms when you authorize such connections

We process your information for the following purposes:

• Service delivery — executing appointment setting campaigns, cold calling, cold email outreach, LinkedIn lead generation, sales development, lead research, email deliverability optimization, and CRM management on behalf of our clients
• Client communications — responding to inquiries, scheduling consultations, sending project updates, and providing customer support
• Analytics and improvement — analyzing website traffic, understanding user behavior, and improving our website experience and service offerings
• Marketing — sending relevant information about our services, case studies, and industry insights (you may opt out at any time)
• Recruitment — evaluating job applications and communicating with candidates
• Legal compliance — fulfilling regulatory requirements, enforcing our terms of service, and protecting against fraud or misuse

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Contractual necessity — processing required to deliver our services under an agreement with you or your organization
• Legitimate interest — improving our services, website analytics, and B2B marketing activities where your interests are not overridden
• Consent — where you have given explicit consent for a specific purpose (e.g., subscribing to communications)
• Legal obligation — processing necessary to comply with applicable laws and regulations

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. We use the following:

• Google Analytics 4 — to measure website traffic, user engagement, and conversion events. Google may process data on servers located outside your country of residence.
• ZoomInfo — to identify companies visiting our website and understand visitor intent for B2B purposes. ZoomInfo may set cookies that track browsing activity across sites.
• Essential cookies — required for basic website functionality such as navigation and form submissions

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our website. For more details, please see our Cookie Policy.

We do not sell your personal information. We may share your data with the following categories of third parties strictly for business operations:

• Form and scheduling providers — JotForm processes consultation booking and job application submissions on our behalf
• Analytics providers — Google Analytics and ZoomInfo help us understand website traffic and visitor behavior
• CRM and outreach platforms — tools used to manage client relationships, execute email campaigns, and track sales development activities
• Hosting and infrastructure providers — companies that host our website and store data securely
• Legal and regulatory authorities — when required by law, subpoena, or to protect our rights

All third-party providers are contractually obligated to handle your data in accordance with applicable privacy laws and only for the purposes specified by us.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client data — retained for the duration of our business relationship and up to 3 years after contract termination for legal and accounting purposes
• Website analytics data — retained according to the default retention settings of each analytics provider (typically 14–26 months)
• Job application data — retained for up to 12 months after the hiring decision, unless you consent to longer retention for future opportunities

We implement industry-standard technical and organizational measures to safeguard your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Access controls limiting data access to authorized personnel only
• Regular security assessments and monitoring of our systems and infrastructure
• Employee training on data protection and privacy best practices

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any data breaches in compliance with applicable laws.

BPO Hive operates from offices in Egypt, the UAE, and the United States. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards — including standard contractual clauses and data processing agreements — to ensure your information receives a level of protection consistent with GDPR and other applicable regulations.

Depending on your location, you may have the following rights regarding your personal data:

Under GDPR (EEA/UK Residents)

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request deletion of your personal data under certain conditions
• Right to restrict processing — limit how we use your data in specific circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest or for direct marketing purposes
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

Under CCPA (California Residents)

• Right to know — request details about the categories and specific pieces of personal information we have collected
• Right to delete — request deletion of your personal information, subject to certain exceptions
• Right to non-discrimination — we will not treat you differently for exercising your privacy rights
• Do Not Sell — we do not sell personal information as defined under the CCPA

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days (GDPR) or 45 days (CCPA).

Our website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

Our website may contain links to external websites, including LinkedIn, Facebook, Clutch, Trustpilot, Upwork, and other platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any external websites you visit through links on our site.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: